Terms of service
TERMS OF SERVICE
Last updated: 3 August 2026
OVERVIEW
This website is operated by Prinsloo Unlimited trading as PrinsNova. Throughout these Terms of Service, the words “we”, “us” and “our” refer to Prinsloo Unlimited trading as PrinsNova.
PrinsNova provides this website, including its information, features, products and services, subject to your acceptance of these Terms of Service.
Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to sell our products to you. However, any contract for the purchase of products through this website is between you and Prinsloo Unlimited trading as PrinsNova, not Shopify.
Please read these Terms carefully before using our website or placing an order. By using our website or purchasing from us, you agree to these Terms, our Privacy Policy, Returns and Refund Policy, Shipping Policy and any other policies displayed on our website.
Nothing in these Terms affects your statutory rights under UK consumer law.
SECTION 1 – INFORMATION ABOUT US
PrinsNova is operated by:
Prinsloo Unlimited trading as PrinsNova
Email: shop@prinsnova.uk
Telephone: +44 7555 963062
Registered Address: 124 City Road, London, EC1V 2NX
Website: https://prinsnova.uk
SECTION 2 – USING OUR WEBSITE
You may use our website only for lawful purposes.
You must not:
• Use the website in a way that breaches any applicable law or regulation
• Attempt to gain unauthorised access to the website, its server or any connected system
• Introduce viruses, malware or other harmful material
• Interfere with the security or normal operation of the website
• Use the website to transmit spam, fraudulent messages or misleading information
• Copy, scrape, reproduce or commercially exploit substantial parts of the website without our written permission
• Infringe our intellectual property rights or the rights of another person
• Use a false identity or provide false or misleading information
We may suspend or restrict access to the website where reasonably necessary for security, maintenance, legal compliance or suspected misuse.
SECTION 3 – AGE AND ELIGIBILITY
You must be at least 18 years old and legally capable of entering into a binding contract to place an order.
If you are under 18, you may use the website only with the involvement and permission of a parent or legal guardian. Certain products may be subject to additional age restrictions.
SECTION 4 – ACCOUNTS AND CUSTOMER INFORMATION
You may be asked to create an account or provide information when placing an order.
You agree to provide information that is accurate, current and complete. You are responsible for keeping your account details and password secure.
Please contact us promptly if you believe your account has been accessed or used without your permission.
We may suspend or close an account if we reasonably believe that it has been used fraudulently, unlawfully or in breach of these Terms.
SECTION 5 – PRODUCT INFORMATION
We take reasonable care to ensure that product descriptions, photographs, measurements, specifications and prices are accurate.
Product images are for illustrative purposes. Colours and appearance may vary slightly because of lighting, photography, manufacturing differences and your device’s display settings.
Measurements and dimensions may be approximate unless expressly stated otherwise.
Product packaging may differ from that shown on the website. This will not affect your statutory rights if the product is materially different from its description.
We may update product descriptions, prices and availability at any time before an order is accepted.
SECTION 6 – PRODUCT AVAILABILITY
All products are subject to availability.
Placing a product in your basket does not reserve it. If a product becomes unavailable after you place an order, we will contact you and offer an appropriate alternative where possible or cancel the affected product and issue a refund.
We may limit the quantity of a product that can be purchased where reasonably necessary, including to prevent fraud, misuse or unauthorised resale.
SECTION 7 – PLACING AN ORDER
When you place an order, you are offering to purchase the products in your basket under these Terms.
After placing an order, you should receive an order acknowledgement. This confirms that we have received your order but does not necessarily mean that it has been accepted.
A contract is formed when we send you confirmation that your order has been accepted or when the product is dispatched, whichever happens first.
Please check your order carefully before submitting it. Contact us as soon as possible if you notice an error.
Your right to cancel an eligible online order is explained in our Returns and Refund Policy.
SECTION 8 – REFUSING OR CANCELLING AN ORDER
We may refuse or cancel an order where reasonably necessary, including if:
• The product is unavailable
• We cannot authorise or verify your payment
• The delivery address is outside an area we serve
• There is an obvious error in the price or product description
• We reasonably suspect fraud or unlawful activity
• You do not meet an applicable age requirement
• The order breaches a quantity restriction
• We cannot fulfil the order because of circumstances outside our reasonable control
If payment has already been taken for an order that we cannot accept, we will issue a refund to the original payment method.
SECTION 9 – PRICES AND PAYMENT
Prices are shown in pounds sterling unless stated otherwise.
The price payable is the price shown when you submit your order, except where there is an obvious pricing error that you could reasonably have recognised as incorrect.
Any applicable taxes will be included or clearly identified during checkout. Delivery charges and any other applicable charges will be displayed before you complete your order.
We accept the payment methods displayed at checkout. Payment must be authorised before an order can be processed.
You confirm that you are authorised to use the payment method provided and that the billing information is accurate.
Promotional codes and discounts are subject to their own conditions. Unless stated otherwise, only one promotional code may be used per order. Promotional codes cannot be exchanged for cash.
SECTION 10 – DELIVERY
Available delivery areas, estimated delivery times and charges are explained in our Shipping Policy and at checkout.
Delivery dates are estimates unless we have expressly agreed to a guaranteed delivery date.
We will deliver your order within the agreed period or, if no period has been agreed, without undue delay and normally within 30 days of the contract being formed.
We are responsible for the products until they are delivered to you, or to another person identified by you to receive them. If you arrange your own carrier independently and that carrier was not offered by us, responsibility may pass to you when the product is handed to that carrier.
You are responsible for providing a complete and accurate delivery address. Additional costs caused by an incorrect or incomplete address may be charged where reasonable and lawful.
If delivery is delayed, lost or unsuccessful, please contact us at shop@prinsnova.uk.
SECTION 11 – CANCELLATIONS, RETURNS AND REFUNDS
Your rights to cancel an order, return a product or request a refund are explained in our Returns and Refund Policy.
For most eligible online purchases, you may cancel without giving a reason within 14 calendar days after receiving the product. You will then normally have a further 14 calendar days to return it.
Some products are excluded from change-of-mind cancellation rights, including certain personalised, perishable, digital or unsealed hygiene-sensitive products.
These exclusions do not remove your rights where a product is faulty, damaged, incorrectly supplied, not as described or otherwise fails to meet your statutory rights.
To request a cancellation or return, contact:
Email: shop@prinsnova.uk
Telephone: +44 7555 963062
Please include your order number when contacting us.
SECTION 12 – FAULTY OR MISDESCRIBED PRODUCTS
We are under a legal duty to supply products that are:
• Of satisfactory quality
• Fit for their usual purpose and any particular purpose made known to us
• As described
• Supplied with reasonable care and skill where services are involved
If a product is faulty, damaged, incorrectly supplied or not as described, please contact us promptly.
Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction or refund.
Nothing in these Terms limits your rights under the Consumer Rights Act 2015 or other applicable consumer legislation.
SECTION 13 – PROMOTIONS AND DISCOUNT CODES
Promotions and discount codes may be subject to separate terms, including expiry dates, eligible products, minimum spending requirements and usage limits.
We may withdraw or amend a promotion before an order is placed. This will not affect an order already accepted unless the promotion was applied because of fraud, misuse or an obvious error.
Discount codes cannot normally be applied retrospectively or exchanged for cash.
SECTION 14 – THIRD-PARTY SERVICES AND LINKS
Our website may contain links to services or websites operated by third parties, including payment providers, delivery companies and social media platforms.
We are not responsible for third-party websites that we do not own or control. You should review their terms and privacy policies before using them.
This section does not exclude responsibility that we have for third parties acting on our behalf in fulfilling your order.
SECTION 15 – SHOPIFY
Our online store is hosted by Shopify. Shopify supplies the ecommerce technology used to operate the store but is not the seller of products purchased from PrinsNova.
Your purchase contract is with Prinsloo Unlimited trading as PrinsNova.
Shopify may process certain personal information to provide its services. Further information is available in our Privacy Policy and Shopify’s Privacy Policy.
SECTION 16 – PRIVACY
We collect and use personal information in accordance with our Privacy Policy.
Our Privacy Policy explains what information we collect, why we use it, who it may be shared with, how long it may be retained and the rights available to you.
Please review our Privacy Policy before using the website or placing an order.
SECTION 17 – INTELLECTUAL PROPERTY
Unless stated otherwise, the website and its content, including our branding, text, graphics, logos, photographs, videos, page designs and software, are owned by or licensed to us and are protected by intellectual property laws.
You may view and use the website for personal, non-commercial shopping purposes.
You must not reproduce, distribute, modify, publish, sell or commercially exploit our website content without our prior written permission, except where permitted by law.
Third-party trademarks and content remain the property of their respective owners.
SECTION 18 – REVIEWS AND CUSTOMER CONTENT
If you submit a review, photograph, comment or other content, you confirm that:
• The content is accurate and based on your genuine experience
• You have the right to submit it
• It does not infringe another person’s rights
• It is not unlawful, abusive, defamatory, obscene, threatening or misleading
• It does not contain malware, spam or advertising unrelated to the product
You grant us a non-exclusive, worldwide, royalty-free licence to display, reproduce and use submitted content for operating and promoting PrinsNova.
You retain ownership of your content. We may moderate or remove content where we reasonably believe it breaches these Terms or applicable law.
We will not present a review as genuine if we know or reasonably believe that it is fake.
SECTION 19 – WEBSITE AVAILABILITY
We try to keep the website secure and available, but we cannot guarantee that it will always operate without interruption or error.
We may temporarily suspend access for maintenance, updates, security or circumstances outside our reasonable control.
We are not responsible for losses caused solely by temporary website unavailability where we have taken reasonable care and the loss was not reasonably foreseeable.
SECTION 20 – OUR RESPONSIBILITY TO YOU
We do not exclude or limit liability where it would be unlawful to do so.
Nothing in these Terms excludes or limits liability for:
• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Breach of your statutory rights
• Defective products where liability cannot legally be excluded
• Any other matter for which liability cannot be excluded or limited by law
We are responsible for foreseeable loss or damage caused by our breach of these Terms or our failure to use reasonable care and skill.
We are not responsible for loss or damage that was not reasonably foreseeable when the contract was formed.
Products sold through this website are intended primarily for private and domestic use. We are not responsible for business losses, including loss of profit, revenue, business opportunity or data, where you use a product for commercial purposes.
SECTION 21 – EVENTS OUTSIDE OUR CONTROL
We are not responsible for a delay or failure caused by an event outside our reasonable control.
Such events may include severe weather, natural disasters, transport disruption, industrial action, public emergencies, failures of telecommunications networks or government restrictions.
We will take reasonable steps to reduce the effect of the event and keep you informed. Your statutory rights, including rights relating to serious delivery delays, remain unaffected.
SECTION 22 – TERMINATION
You may stop using the website at any time.
We may suspend or terminate your access if you materially breach these Terms, use the website unlawfully or create a security risk.
Termination of website access does not affect an accepted order, outstanding payment, accrued right or obligation unless cancellation is required by law or reasonably necessary because of fraud or misuse.
SECTION 23 – SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or limited to the minimum extent necessary.
The remaining provisions will continue to apply.
SECTION 24 – WAIVER
If we delay or fail to enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.
A waiver will apply only where we have expressly confirmed it in writing.
SECTION 25 – TRANSFER OF RIGHTS
We may transfer our rights and obligations under these Terms to another organisation, for example if the business is transferred or restructured.
We will ensure that any transfer does not reduce your rights. We will notify you if a transfer materially affects you.
You may transfer your rights under these Terms where permitted by law or with our written agreement.
SECTION 26 – THIRD-PARTY RIGHTS
These Terms are between you and Prinsloo Unlimited trading as PrinsNova.
Unless expressly stated otherwise, no other person has the right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.
SECTION 27 – GOVERNING LAW AND DISPUTES
These Terms and any contract between us are governed by the laws of England and Wales.
If you live in Scotland or Northern Ireland, you will also retain the benefit of any mandatory consumer protections applicable where you live.
You may bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also be entitled to bring proceedings in your local courts.
If you have a complaint, please contact us first so that we can try to resolve it.
Email: shop@prinsnova.uk
Telephone: +44 7555 963062
SECTION 28 – CHANGES TO THESE TERMS
We may update these Terms to reflect changes to our services, business practices or applicable law.
The version that applies to your purchase will normally be the version displayed when you place your order.
Any updated Terms will be published on this page with a revised “Last updated” date. Changes will not retrospectively reduce your rights under an existing contract.
SECTION 29 – CONTACT INFORMATION
Questions, complaints or notices relating to these Terms should be sent to:
Prinsloo Unlimited trading as PrinsNova
Email: shop@prinsnova.uk
Telephone: +44 7555 963062
Registered Address: 124 City Road, London, EC1V 2NX
Website: https://prinsnova.uk