Legal notice
LEGAL NOTICE
Last updated: 11 August 2026
This website is operated by Prinsloo Unlimited trading as PrinsNova.
Prinsloo Unlimited is owned and operated by Donovan Prinsloo as a sole trader based in the United Kingdom.
BUSINESS DETAILS
Business name: Prinsloo Unlimited
Trading name: PrinsNova
Legal owner: Donovan Prinsloo
Business type: Sole trader
Website: https://prinsnova.uk
Email: shop@prinsnova.uk
Telephone: +44 7555 963062
Registered Address: 124 City Road, London, EC1V 2NX
VAT STATUS
Prinsloo Unlimited trading as PrinsNova is not currently registered for VAT.
We do not add VAT to the prices charged by us and cannot provide VAT invoices. The total product price and any applicable delivery charges will be displayed before you complete your order.
If our VAT status changes, this notice and our pricing information will be updated accordingly.
CONTACTING US
For customer service, order enquiries, returns, delivery questions, complaints or general enquiries, please contact:
Prinsloo Unlimited trading as PrinsNova
Email: shop@prinsnova.uk
Telephone: +44 7555 963062
Business address: 124 City Road, London, EC1V 2NX
We aim to respond within one to two working days, excluding weekends and UK public holidays.
Please include your order number when contacting us about an existing order.
WEBSITE INFORMATION
We take reasonable care to ensure that information published on this website is accurate and current.
However, product details, prices, stock availability, photographs, delivery estimates and specifications may change.
We may correct errors or update information when they are identified. Any correction made after you place an order will be handled in accordance with our Terms of Service and your statutory rights.
Some products are supplied through third-party suppliers and fulfilment partners. Product information, stock availability and delivery estimates may therefore be based on information provided by those suppliers.
Nothing in this notice removes our responsibility to provide products that are as described, of satisfactory quality and fit for purpose.
PRODUCT IMAGES AND DESCRIPTIONS
Product images are provided for illustrative purposes.
Colours and appearance may vary slightly because of lighting, photography, manufacturing variations and the display settings of your device.
Product packaging may differ from the packaging displayed on the website. Measurements and dimensions may be approximate unless expressly stated otherwise.
We take reasonable care to describe products accurately. Your statutory rights remain unaffected if a product is materially different from its description.
PRICES AND AVAILABILITY
Prices are displayed in pounds sterling unless stated otherwise.
Standard UK delivery is free unless an alternative charge is clearly specified on the product page or at checkout.
The total price payable, including any applicable delivery charge, will be displayed before you complete your order.
All products are subject to availability. Placing a product in your shopping basket does not reserve it.
If we cannot supply a product after accepting your order, we will contact you and provide an appropriate replacement or refund.
THIRD-PARTY FULFILMENT
Products may be dispatched directly by one of our approved suppliers or fulfilment partners.
Your purchase contract remains with Prinsloo Unlimited trading as PrinsNova. You should contact us directly about orders, delivery problems, returns, faulty products or refunds.
Please do not return a product to the manufacturer, supplier, our business address or an address printed on the parcel unless we have provided written return instructions.
THIRD-PARTY LINKS
This website may contain links to websites operated by third parties.
We are not responsible for the content, security or privacy practices of third-party websites that we do not own or control. You should review the applicable terms and privacy policies before using them.
The inclusion of a link does not necessarily mean that we endorse the third-party website or its content.
SHOPIFY
Our online store is hosted using Shopify’s ecommerce platform.
Shopify provides the technology used to operate the store but is not the seller of products purchased from PrinsNova.
Any purchase contract is between you and Prinsloo Unlimited trading as PrinsNova.
LIABILITY
Nothing in this Legal Notice excludes or limits liability where doing so would be unlawful.
This includes liability for:
• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Breach of your statutory consumer rights
• Defective products where liability cannot legally be excluded
• Any other liability that cannot be excluded or limited under applicable law
We are responsible for losses that are reasonably foreseeable and directly caused by our breach of contract or failure to use reasonable care and skill.
We are not responsible for losses that were not reasonably foreseeable when a contract was formed.
Products sold through this website are intended primarily for private and domestic use. We are not responsible for business losses, including loss of profit, revenue, opportunity or data, resulting from commercial use of a product.
EVENTS OUTSIDE OUR CONTROL
We are not responsible for a delay or failure caused by circumstances outside our reasonable control.
These circumstances may include severe weather, natural disasters, transport disruption, industrial action, public emergencies, telecommunications failures or government restrictions.
We will take reasonable steps to minimise the effects of such circumstances and keep affected customers informed.
This section does not remove your statutory rights, including any right to cancel because of a serious delivery delay.
INTELLECTUAL PROPERTY
Unless stated otherwise, the content of this website is owned by or licensed to Prinsloo Unlimited trading as PrinsNova.
This content may include:
• Text and product descriptions
• Branding and logos
• Photographs and graphics
• Videos
• Website layout and design elements
• Original documents and other materials
You may view and use the website for personal and non-commercial shopping purposes.
You must not copy, reproduce, modify, distribute, publish, sell or commercially exploit website content without prior written permission, except where permitted by law.
Third-party trademarks, images and other content remain the property of their respective owners.
PRIVACY AND PERSONAL INFORMATION
Personal information collected through this website is handled in accordance with our Privacy Policy and applicable UK data-protection law.
Our Privacy Policy explains what information we collect, why we use it, who it may be shared with and the rights available to you.
COMPLAINTS
If you are dissatisfied with a product or service, please contact us first so that we can try to resolve the matter.
Email: shop@prinsnova.uk
Telephone: +44 7555 963062
Please provide your name, order number and a clear description of the issue.
Nothing in this complaints process limits your right to seek independent advice or exercise your statutory rights.
GOVERNING LAW
This website, its use and any purchases made through it are governed by the laws of England and Wales.
If you live in Scotland or Northern Ireland, you will retain the benefit of any mandatory consumer protections that apply where you live and may be entitled to bring proceedings in your local courts.
RELATED POLICIES
Please also read our:
• Returns and Refund Policy
• Shipping Policy
• Privacy Policy
• Terms of Service
These policies provide further information about your rights and our responsibilities when you use this website or place an order.