Legal notice

LEGAL NOTICE

Last updated: 19 August 2026

This website is operated by Prinsloo Unlimited Enterprises Ltd under the trading name PrinsNova.

Prinsloo Unlimited Enterprises Ltd is a private limited company registered in England and Wales.

  1. BUSINESS DETAILS

Legal company name: Prinsloo Unlimited Enterprises Ltd
Trading name: PrinsNova
Company number: 17406743
Company type: Private company limited by shares
Registered in: England and Wales
Registered office: 124 City Road, London, EC1V 2NX
Website: https://prinsnova.uk
Email: shop@prinsnova.uk
Telephone: +44 7555 963062

PrinsNova is an online-only store.

Our registered office is not a retail shop, customer-service location or customer returns address. Please do not visit or return products to the registered office.

To arrange a return, contact shop@prinsnova.uk and wait for the correct authorised return address and instructions.

  1. VAT STATUS

Prinsloo Unlimited Enterprises Ltd is not currently registered for VAT.

We do not issue VAT invoices or show VAT as a separate amount on customer invoices.

The total product price and any applicable delivery charges will be displayed before you complete your order.

If our VAT status changes, we will update this Legal Notice, our invoicing arrangements and any relevant pricing information.

  1. CONTACTING US

For customer service, order enquiries, returns, delivery questions, complaints or general enquiries, contact:

PrinsNova
A trading name of Prinsloo Unlimited Enterprises Ltd

Email: shop@prinsnova.uk
Telephone: +44 7555 963062
Website: https://prinsnova.uk

We aim to respond within one to two working days, excluding weekends and UK public holidays.

Please include your order number when contacting us about an existing order.

Our registered office is:

124 City Road
London
EC1V 2NX

The registered office is provided for statutory and formal correspondence. It is not a customer-service or returns location.

  1. WEBSITE INFORMATION

We take reasonable care to ensure that information published on this website is accurate and current.

However, product details, prices, stock availability, photographs, delivery estimates, packaging and specifications may change.

We may correct errors or update information when an error or change is identified. Any correction affecting an order already placed will be handled in accordance with our Terms of Service and your statutory rights.

Some products are supplied through third-party suppliers, warehouses and fulfilment partners. Product information, stock availability and delivery estimates may therefore be based partly on information provided by those organisations.

Prinsloo Unlimited Enterprises Ltd remains responsible to customers as the contracting seller.

Nothing in this notice removes our responsibility to supply products that comply with applicable UK consumer law, including requirements that products are as described, of satisfactory quality and fit for purpose.

  1. PRODUCT IMAGES AND DESCRIPTIONS

Product images are provided for illustrative purposes.

Colours and appearance may vary slightly because of:

• Lighting
• Photography
• Manufacturing variations
• Product updates
• The display settings of your device

Product packaging may differ from the packaging displayed on the website.

Measurements and dimensions may be approximate unless expressly stated otherwise.

We take reasonable care to describe products accurately. Your statutory rights remain unaffected if a product is materially different from its description.

If you receive a product that is faulty, damaged, misdescribed or incorrect, contact shop@prinsnova.uk promptly and include your order number.

  1. PRICES AND AVAILABILITY

Prices are displayed in pounds sterling unless stated otherwise.

Standard UK delivery is free unless an alternative delivery charge is clearly displayed on the product page or during checkout.

The total price payable, including any applicable delivery charge, will be displayed before you submit your order.

All products are subject to availability.

Placing a product in your shopping basket does not reserve it, and an order acknowledgement does not necessarily mean that an order has been accepted.

If we cannot supply a product after accepting your order, we will contact you and provide an appropriate remedy. This may include:

• Offering a suitable alternative, which you are not required to accept
• Cancelling the affected product
• Cancelling the affected order
• Issuing a refund

We will not substitute a materially different product without your agreement.

  1. THIRD-PARTY SUPPLIERS AND FULFILMENT

Products may be stored, processed or dispatched directly by one of our suppliers, warehouses or fulfilment partners.

Your purchase contract remains with Prinsloo Unlimited Enterprises Ltd trading as PrinsNova.

The involvement of a supplier, warehouse, courier or fulfilment partner does not replace us as the contracting seller or remove our legal responsibilities to you.

You should contact PrinsNova directly regarding:

• Orders
• Payments
• Delivery problems
• Missing parcels
• Returns
• Faulty, damaged or incorrect products
• Refunds
• Complaints

Please do not return a product to:

• Our registered office
• The manufacturer
• The supplier
• A fulfilment warehouse
• An address printed on the original parcel

unless we have confirmed in writing that it is the correct authorised return address.

  1. THIRD-PARTY LINKS

This website may contain links to websites or services operated by third parties.

We are not responsible for the content, availability, security or privacy practices of third-party websites that we do not own or control.

You should review the applicable terms and privacy policies before using a third-party website or service.

The inclusion of a link does not necessarily mean that we endorse the third-party website, its operator, products or content.

This section does not exclude responsibility we may have for third parties acting on our behalf in fulfilling an order or providing contracted services.

  1. SHOPIFY

Our online store is hosted using Shopify’s ecommerce platform.

Shopify provides the technology used to operate the store but is not the seller of products purchased from PrinsNova.

Any purchase contract is between you and Prinsloo Unlimited Enterprises Ltd.

Shopify may process personal information in connection with hosting, checkout, security, payments and related ecommerce services. Further information is provided in our Privacy Policy and Shopify’s own privacy information.

  1. LIABILITY

Nothing in this Legal Notice excludes or limits liability where doing so would be unlawful.

This includes liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Breach of your statutory consumer rights
• Defective products where liability cannot legally be excluded
• Any other liability that cannot lawfully be excluded or limited

We are responsible for losses that are reasonably foreseeable and caused by our breach of contract or failure to use reasonable care and skill.

Loss or damage is foreseeable if it was obvious that it would happen or if both parties knew it might happen when the relevant contract was formed.

We are not responsible for loss or damage that was not reasonably foreseeable.

Products sold through this website are intended primarily for private and domestic use.

If you use a product for a commercial or business purpose, we are not responsible for business losses such as loss of profit, revenue, business opportunity or data, except where liability cannot lawfully be excluded.

  1. EVENTS OUTSIDE OUR REASONABLE CONTROL

We are not responsible for a delay or failure caused by circumstances outside our reasonable control.

These circumstances may include:

• Severe weather
• Natural disasters
• Transport disruption
• Industrial action
• Public emergencies
• Telecommunications or utility failures
• Government restrictions
• Customs or border disruption
• Widespread courier or supplier disruption outside our reasonable control

We will take reasonable steps to minimise the effects of such circumstances and keep affected customers informed where reasonably possible.

This section does not remove your statutory rights, including any right to cancel an order because of a serious delivery delay.

  1. INTELLECTUAL PROPERTY

Unless stated otherwise, the content of this website is owned by or licensed to Prinsloo Unlimited Enterprises Ltd.

This content may include:

• Text and original product descriptions
• PrinsNova branding and logos
• Photographs and graphics
• Videos
• Website layout and design elements
• Policies, guides and original documents
• Software and other materials

You may view and use the website for personal, non-commercial shopping purposes.

You must not copy, reproduce, modify, distribute, publish, sell, license or commercially exploit website content without prior written permission, except where permitted by law.

Third-party trademarks, supplier images, product photographs and other licensed content remain the property of their respective owners.

Nothing in this notice transfers ownership of intellectual-property rights to you.

  1. PRIVACY AND PERSONAL INFORMATION

Prinsloo Unlimited Enterprises Ltd is the data controller responsible for personal information collected through PrinsNova, except where another organisation acts as an independent controller.

Personal information collected through this website is handled in accordance with our Privacy Policy and applicable UK data-protection law.

Our Privacy Policy explains:

• What information we collect
• Why and how we use it
• Our lawful bases for processing
• Who information may be shared with
• International data transfers
• How long information may be retained
• Your data-protection rights
• How to contact us or make a complaint

Please review our Privacy Policy before using the website or placing an order.

  1. COMPLAINTS

If you are dissatisfied with a product or service, please contact us first so that we can try to resolve the matter.

Email: shop@prinsnova.uk
Telephone: +44 7555 963062

Please provide:

• Your name
• Your order number, where applicable
• A clear description of the issue
• The outcome you are seeking
• Any relevant supporting information

We aim to acknowledge or respond to enquiries within one to two working days, excluding weekends and UK public holidays.

Nothing in this complaints process limits your right to:

• Exercise your statutory consumer rights
• Seek independent advice
• Contact an appropriate regulator or consumer-advice service
• Bring legal proceedings where applicable

  1. GOVERNING LAW

This website, its use and any purchase contract made through it are governed by the laws of England and Wales.

If you live in Scotland or Northern Ireland, you retain the benefit of any mandatory consumer protections that apply where you live.

You may bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also be entitled to bring proceedings in your local courts.

  1. RELATED POLICIES

Please also read our:

• Terms of Service
• Returns and Refund Policy
• Shipping Policy
• Privacy Policy
• Contact Information

These policies provide further information about your rights and our responsibilities when you use the website or place an order.

If any provision of these policies conflicts with a statutory consumer right that cannot legally be excluded or limited, the statutory right will take priority.

  1. LEGAL ENTITY

PrinsNova is a trading name of Prinsloo Unlimited Enterprises Ltd.

Prinsloo Unlimited Enterprises Ltd is registered in England and Wales under company number 17406743.

Registered office:

124 City Road
London
EC1V 2NX

Email: shop@prinsnova.uk
Telephone: +44 7555 963062
Website: https://prinsnova.uk

The registered office is not a retail shop, customer-service location or customer returns address.